Terms and Conditions
- Special requests such as Custom Painting, Vinyl Stickers and Vinyl Wrapping are all additional to the price box amount and will be quoted separately to the order.
- Costs for assembled coffin delivery are not included and will be quoted separately.
At Carried Away it is our philosophy to do all we can to ensure our customers are happy with their buying experience.
In the case of faulty goods, we will provide a remedy as required by the consumers guarantees act.
We reserve the right to request photographs or other evidence showing the nature of the fault and may require the goods to be returned to us. In the case that the goods are proven to be faulty, we will refund the return freight.
In the case of goods that are not faulty, due to the often-bespoke nature of Coffins and caskets, it is not possible to accept returns or exchanges.
We will however attempt to assist in any practical way that we can.
In the case of coffin hardware, we will, at our discretion, exchange goods that are not faulty, provided:
- The goods are returned to us at the customers expense and are in merchantable condition.
- The customer pays for the freight on the replacement goods.
- The customer pays a 10% restocking charge.
We collect personal information from you, including your:
- contact information
- billing or purchase information.
We collect your personal information in order to:
- allow us to process and dispatch your order effectively
- provide you with information about our company and products from time to time.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org.
Your data is entered in our accounting system and is stored by Xero Ltd. on our behalf.
At Carried Away, we want your customer experience to be as satisfying as possible, and we respect your right to privacy. We collect and treat any customer information with care and confidentiality. While we may store customer details securely, information is never sold, traded or shared with external parties or entities. Online credit card transactions are processed using secure payment facilities and no credit card details are retained by us
Cookies are commonly used in online search engines to track use and to recognise each time your browser visits our online site. Carried Away uses such tracking technology to identify pages visited on our site. Information is used for site optimisation to enhance the online experience of Carried Away customers.
Third party information